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What You Agree To When You Use pvip

These terms set out the rules between you and pvip when you open an account, make a deposit via bKash, Nagad or Rocket, and play any game in the lobby.

Applies to all accountsbKash, Nagad, Rocket coveredSubject to local lawUpdated when terms changeContact us with questions
pvip What You Agree To When You Use pvip
HOW WE OPERATE

How pvip Manages Your Account and Data

We hold your account data only as long as it is needed for the purpose it was collected — active accounts, transaction records, and verification documents each follow their own retention period under applicable data rules. You can request a copy of your account data or ask us to correct inaccurate records by contacting support with your account ID. Account security uses OTP verification on login and withdrawal requests, so a valid mobile number linked to your bKash, Nagad, or Rocket wallet is part of how we confirm it is you acting on the account.

Data Retention

Account records are kept for the period required by applicable rules. Once that period ends and your account is closed, personal data not needed for compliance is removed.

Your Data Rights

You can request access to the data we hold on your account or ask us to correct it. Submit the request through support with your account ID and we handle it directly.

Account Security

OTP checks apply to login and to every withdrawal request. The OTP goes to the mobile number tied to your bKash, Nagad or Rocket wallet — keep that number current.

Terms Updates

When we change these terms, a notice goes to your registered contact. Continued account use after the notice period means you accept the change — check your messages.

TERMS SUPPORT

Reach Us About Your Account Terms

If a term is unclear, your account has been flagged, or you need to dispute a transaction processed through bKash, Nagad, or Rocket, our support team handles those queries directly. Open a ticket, use live chat, or send an email — we reply in the order received and aim to address account-related term queries as a priority.

Live Chat Available from the account dashboard — start a chat to flag a terms question or dispute a wallet transaction processed via bKash, Nagad or Rocket.
Email Support Write to our support address for formal term queries, account suspension appeals, or any request that needs a written response for your records.
Help Centre The help centre covers common terms questions — account eligibility, wallet verification steps, and what happens when a transaction is held for review.

Common Questions About pvip Account Terms

These are the questions our support team sees most often about account terms, eligibility, and wallet rules. If yours is not here, open a chat from the account dashboard.

You must be of legal age in your region and in a location where accessing real-money games is permitted under local law. We serve eligible regions only — check whether your jurisdiction qualifies before registering.

No. One account per person. If we detect duplicate accounts, both may be suspended. If you have lost access to an existing account, contact support to recover it rather than opening a new one.

Yes. Any deposit or withdrawal you make through bKash, Nagad or Rocket falls under these terms. The wallet provider's own rules also apply — we cannot override their transaction limits or verification steps.

We post the updated terms and notify you through your registered contact. If you continue using your account after the notice period, you are accepting the revised terms. If you do not agree, close your account before the change takes effect.

Contact support with your account ID and state that you are requesting a data access copy. We process it in line with applicable data rules and respond to your registered contact within the required timeframe.

Raise a ticket through live chat or email support first. Include your account ID and the specific term you are querying. We review the case and respond before any escalation path is needed.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.