Reference

How We Protect Your Information

We collect only what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your sessions secure. This policy explains what we gather, how we use it, and the rights you hold over your own data.

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pvip How We Protect Your Information
DATA PRACTICES

How We Handle Your Information

We built our data practices around the payment and session flows Bangladesh players actually use. Every piece of information we collect serves a specific account function — payment clearing, fraud checks, game-provider integration, or account recovery. We do not gather more than we need, and we give you control over what stays and what goes.

Collection Purpose

We collect your mobile number to verify deposits and send withdrawal confirmations, your wallet details to route bKash, Nagad and Rocket payments, your IP and device fingerprint to block duplicate accounts and flag unusual login patterns, and your game history to enforce any play limits you set.

Cookie Use

We set session cookies to keep you logged in as you switch between Blackjack Action, live tables and the sportsbook. We also use analytics cookies to see which games get the most traffic and where players drop off, so we can fix slow load times and improve the lobby layout.

Data Sharing

Your payment details go directly to bKash, Nagad or Rocket to complete the transaction; your session token goes to Evolution and Pragmatic Play so they can stream live dealer feeds and spin slot reels; and your withdrawal request goes to our finance team for manual verification before payout.

Your Rights

You can download a full export of your account data, ask us to correct errors in your profile, request deletion of your records after account closure, or withdraw consent for marketing messages. Contact support with your request and we process it within 48 hours.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, correct a mistake in your profile, or delete your account entirely, our support channels are open every day. Use live chat for immediate help, email for detailed requests with attachments, or Telegram if you prefer messaging apps. Each channel connects you directly to our account team in Bangladesh.

Live Chat Open the chat widget in the bottom corner of any page and ask for a data request. Our team replies within minutes during peak hours and will guide you through verification before releasing your records.
Email Support Send your data request to our support address with your registered mobile number and a brief description of what you need. We respond within 24 hours with next steps or the information you asked for.
Telegram Message our official Telegram handle with your account username. We verify your identity through a one-time code sent to your registered mobile, then handle your privacy request in the same thread.

Privacy Policy Questions

We collect your mobile number for account verification and SMS alerts, your full name to match withdrawal requests, your date of birth to confirm you meet age requirements, and your email address if you choose to add one for password recovery and account updates.

When you deposit or withdraw, we pass your wallet transaction reference to the payment gateway over an encrypted connection. We never store your bKash, Nagad or Rocket PIN, and we do not see your wallet balance — only the transaction status and amount you confirmed.

We share transaction details with bKash, Nagad and Rocket to process payments, session tokens with game providers like Evolution and Pragmatic Play to stream tables and slots, and aggregated, anonymised usage stats with our platform partner. We do not sell your data to marketing firms or data brokers.

Yes. Contact support via live chat, email or Telegram with your registered mobile number, and we will send you a complete export of your account records — profile details, deposit and withdrawal history, game sessions, and any communication logs — within 48 hours.

Open a support ticket or send an email requesting account closure. We will verify your identity, process any pending withdrawals, then close your account and delete your personal records within five business days. Transaction logs are kept for regulatory retention periods, then purged.

We use essential session cookies to keep you logged in and analytics cookies to track page performance. You can disable analytics cookies in your browser settings, but essential cookies must stay on for the lobby and payment flow to work properly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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